As stated above international shipping requires an additional charge. We use either FedEx shipping or UPS, as after 15 years of experience with different companies they have proved to be the most efficient and reliable.
Items are shipped within 2 business days using FedEx or UPS 2 to 3 day shipping. This can take up to 5 business days before you receive your items, mostly it is within 4 days. We guarantee to track your delivery and see that you receive everything you ordered as quickly as possible.
To submit a course for exchange because of damage in shipping, please email us first, using this contact form. Tell us 1. What you are exchanging. 2. Please wait for our response, we will answer your email with the correct address to ship the item back to. IT MAY NOT BE THE SAME ADDRESS IT CAME FROM. So please wait for our email reply before you return anything.
If the item is damaged in shipping, please document the damage with 3 or 4 photos to get an exchange. You can email the photos to this address:
sales [at] colorpointinstitute.com.
For the Course workbooks (3) from Colorpoint Institute, and ALL audio CDs sold on this site, there are NO refunds. Exchanges are possible if items have arrived damaged from shipping.
Purchase with confidence, transactions on this site are protected. Our payment gateway is Paypal.com, they've been in business the longest of any payment gateway on the internet -- for a reason! They've managed the secure process of receiving and transferring payments since 1999, and Colorpoint Institute has never had any customer complaints about credit card fraud, or lost payments. Also, your personal information such as address, is only kept for servicing deliveries and internal customer service. Your credit card information is never seen by a human being, but passed through directly to our account. After your purchase is complete, that information is NOT stored anywhere, so that is the best security, as there is no possibility it can be discovered or hacked.