Our guarantee:
Shipping: 
We have two sources of our products, one is our warehouse in Colorado, and the other our distributor in Europe. We will fulfill your order from the supplier who has the items on hand and can ship the fastest. It may not necessarily be the Colorado warehouse. Also, it may be that we ship from both. For instance it often happens that we ship the Colorpoint Institute Course material from Colorado, and the Esogetics equipment like the lightsets from Europe. We will inform you how we have fulfilled your order so you know the relative shipping times, and what to look for in your post. You are always charged the simple shipping price indicated at check out.
To return an item, please email us first, using this contact form. Tell us
1. What you are returning, and why you are returning it.
2. If you are interested in an exchange or want a refund.
Please wait for our response, we will answer your email with the correct address to ship the item back to. IT MAY NOT BE THE SAME ADDRESS IT CAME FROM. So please wait for our email reply before you return anything.
If the item is damaged in shipping, you will be responsible for documenting the damage to get a refund on damaged items. It does not take long, but is necessary for the postal service to grant a refund.
Insurance Claims for Damaged Items
Items shipped from Colorpoint Institute are insured for full value by the post office, not by Colorpoint Institute. If any items are damaged in transit, a US Post Office insurance claim needs to be filed by you BEFORE the item is returned, and Colorpoint Institute must be notified within 7 days (one week) of receipt of item that it is damaged. If you wait beyond the seven (7) days after receipt, no returns or insurance claims are possible. Please read the info below for filing an insurance claim.
If an item arrives damaged in shipping, keep it long enough to file the claim at the post office BEFORE RETURNING IT. To make an insurance claim follow this procedure:
1) Notify Colorpoint Institute using this contact form, or phone 303 800 5447 to tell us you are filing an insurance claim. If you email, include your phone number and we will work with you to resolve the matter.
2) Contact the Post Office and file the claim. Remember the Post Office is responsible for reimbursing you for your damaged item, not Colorpoint Institute. To file a claim:
Contact us, and we will send you Form 1000 to fill out. OR, you can download PS Form 1000 here. This form is called the Domestic Claim or Registered Mail Inquiry. Complete the customer portion. Then you must submit the completed form to any U.S. Post Office.
3) With the completed claims form you will need to provide evidence of Insurance and evidence of value. We will send you the Insurance number for your item when you contact us. Your proof of value is your invoice from Colorpoint Insitute that is included with your package mailed from our Colorado warehouse, which lists the dollar value of all items you bought.
4) Bring the damaged items, the Colorpoint Invoice, and proof of insurance with you to the post office as you will need to provide proof of damage to the post office. For a complete review of what they need you can check the Post Office Insurance page for further details.
Insurance claims take up to 30 days for the Post Office to complete. Reimbursement happens through the Post Office. We will work with you to make sure you are re imbursed.
