Shipping:
Orders are processed within two to three business days of receipt and items are shipped within 2 business days of purchase via US Post Office Priority mail. Items or total purchases exceeding $50 are insured to 100% of purchase price, and include Delivery Confirmation. Shipping prices are posted per item, but can vary if the USPS raises prices, or for international shipments. We charge you only the shipping needed to get your item to you.

Returns: if you are not completely satisfied with our products, the Perlux clinical tools we sell, look over your purchase for one week after you've received it, and if it is not what you were looking for - return it. No questions asked, and no restocking fee. The light sets and other tangible goods have to be in undamaged condition, that's all, so be sure to inspect them when they arrive. It's important to look over your purchase when it arrives to make sure it is undamaged.

Insurance

Items shipped from Colorpoint Institute are insured for full value. If any items are damaged in transit, a US Post Office insurance claim needs to be filed by purchaser BEFORE item is returned, and Colorpoint Institute must be notified within 7 days (one week) of receipt of item that it is damaged. If purchaser waits beyond the seven (7) days after receipt, no returns or insurance claims are possible.

If an item arrives damaged in transit, and a claim needs to be made, here's how:

1) Notify Colorpoint Institute at

info {at} colorpointinstitute.com or phone 303 800 5447 to tell us you are filing an insurance claim. If you email, include your phone number and we will contact you about the matter.

2) Contact the Post Office and file a claim. Here's how:
Download PS Form 1000, Domestic Claim or Registered Mail Inquiry, and complete the customer portion. You may submit the completed form to any U.S. Post Office.
3) With the completed claims form you will need to provide evidence of Insurance and evidence of value, which is your invoice from Colorpoint Insitute that is included with your light set.
4) Bring the damaged items with you as you will need to provide proof of damage to the post office. Check the Post Office Insurance page for further details.

Insurance claims take up to 30 days for the Post Office to complete. Reimbursement happens through the Post Office. Complete details on filing an insurance claim at the Post Office is here.